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General Inquiries

I want to buy a product, but I can't see it on your website.

Feel free to Contact Us and our staff will do our best to help with any enquiries that you have.
 

Can I cancel an online order?

Please contact us urgently on 02 9622 4900 or email us at [email protected].

Any orders that have already been dispatched cannot be cancelled and will need to be posted back at the expense of the customer. 
 

Can I have someone else pick-up my order (Click & Collect)?

Yes, you can definitely have someone else pick up your order, however you will need to email us at [email protected] with the invoice number and the full name of the person picking up the order.
 

I have received my order and it is faulty/damaged/incorrect, what do I do?

We do our best to ensure all orders are processed correctly. If an item is faulty, damaged or does not match the description, please email us within 7 days of receiving the order at [email protected] and one of our staff will be in touch as soon as possible.
 

Can I Refund or Exchange orders that I have placed online?

Refunds and exchanges will be allowed in accordance to our REFUND POLICY
 

What if I don’t receive any updates on my orders?

You will receive a confirmation email right after your purchase. Please allow at least 2 business days for staff to process your order.

If you have not received any emails regarding your order, please email us at [email protected] and one of our staff will help you as soon as possible.
 

Do you have a Justice of the Peace?

Unfortunately we do not have a Justice of the Peace.

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Chester and Jake's Pharmacy

You and your family’s  health and wellbeing  is  at the centre of everything we do. We care that the people in our local  community  can trust  our team of  friendly, caring professionals  to  provide advice  and solutions  to help them live happy and live well.