I want to buy a product, but I can't see it on your website.
Feel free to Contact Us and our staff will do our best to help with any enquiries that you have.
Can I cancel an online order?
Please contact us urgently on 02 9622 4900 or email us at [email protected].
Any orders that have already been dispatched cannot be cancelled and will need to be posted back at the expense of the customer.
Can I have someone else pick-up my order (Click & Collect)?
Yes, you can definitely have someone else pick up your order, however you will need to email us at [email protected] with the invoice number and the full name of the person picking up the order.
I have received my order and it is faulty/damaged/incorrect, what do I do?
We do our best to ensure all orders are processed correctly. If an item is faulty, damaged or does not match the description, please email us within 7 days of receiving the order at [email protected] and one of our staff will be in touch as soon as possible.
Can I Refund or Exchange orders that I have placed online?
Refunds and exchanges will be allowed in accordance to our REFUND POLICY
What if I don’t receive any updates on my orders?
You will receive a confirmation email right after your purchase. Please allow at least 2 business days for staff to process your order.
If you have not received any emails regarding your order, please email us at [email protected] and one of our staff will help you as soon as possible.
Do you have a Justice of the Peace?
Unfortunately we do not have a Justice of the Peace.